Team & departments

Departments, functions, roles, visibility and inviting team members.

Admins and employees: who is who, and how to add themThe difference between who signs in (admin) and whose conversations get scored (employee), and how to add them one by one or in bulk.

Licences: notetaker mode and scoringEvery employee has a licence that determines whether their conversations are only captured or also assessed. The difference, what it costs, and how to switch.